If the fit needs attention
Exchange clarity protects both sides.
A fashion choice feels easier when the exchange route is clear. We confirm the terms for your selected piece alongside your order, so you know where you stand before payment.
Check fit information first
Ask for exact garment measurements and fabric guidance before confirmation. This gives you the clearest feel for how the piece will sit in your wardrobe.
Keep an order record
Keep the confirmed item, colour, size request and delivery record. It helps our wardrobe team guide you with care if your fit needs attention.
Receive your exchange terms
Before payment, your team member shares the time window, condition guidance, delivery responsibility and any exclusions that apply to your chosen piece.
Care that stays with the order
Your exchange guidance travels with your order confirmation, including the relevant time window, item-condition guidance and contact route. Ask any question before you decide.
